Frequently Asked Questions

How can I contact FEENA?

Email us at info@feena.ca. We will respond as soon as possible.

When will my order be shipped?

Applicable shipping information and options are shown when you place your order. A confirmation is sent after your purchase. Delivery times may vary depending on the destination and shipping service selected.

Can I modify or cancel my order?

Contact us as soon as possible at info@feena.ca. If your order has not yet been processed or shipped, we will try to make the requested change. Rights provided by applicable law remain unaffected.

What if my product arrives damaged or I receive the wrong product?

Email us at info@feena.ca with your order number, a description of the issue and, if possible, a photo. We will review the situation and offer an appropriate solution.

Can I return a product?

Yes, subject to our Exchange, Return and Refund Policy. For hygiene and safety reasons, special conditions apply to cosmetic products that have been opened or used.

What currency are prices displayed in?

Unless otherwise indicated, prices on the FEENA store for Canada are displayed in Canadian dollars (CAD). Applicable taxes and known fees are shown during checkout.

Is my personal information protected?

FEENA takes reasonable measures to protect the personal information it holds. Please see our Privacy Policy for information about our practices and your rights.

Last updated: October 21, 2026.